Managed IT for Non-Profits In Indiana

let us take responsibility for it -
you run your business

Technology is widely recognized as one of the top challenges for any business today. For nonprofit organizations, technology can be even more complicated, since many nonprofits have small technical teams instead of large IT departments available to maintain daily operations, provide tech support, and resolve issues. Nonprofit businesses may not have the staff, training, or resources necessary to develop and implement strategic technical objectives.

State-of-the-art technology can make your nonprofit organization more efficient, effective, and sustainable in supporting its mission. Golden Tech understands the unique challenges of nonprofits and specializes in designing custom-engineered IT solutions for businesses in Northwest Indiana and the Chicago metropolitan area.

What Are the Top Technology Challenges for Nonprofit Organizations?

Nonprofits use technology to perform hundreds of daily business functions. When an organization's technology is outdated, unstable, or isn't set up correctly for the business's needs, it can become more troublesome than beneficial. Nonprofit organizations often face additional technological challenges because they frequently have small internal IT teams burdened with support tickets, repairing broken technology, and maintaining outdated systems.

Nonprofits tend to struggle with implementing strategic IT solutions like preventative maintenance, hardware and software upgrades, cybersecurity improvements, and the adoption of new technologies like cloud-based apps. Insufficient backup and disaster recovery measures are another common vulnerability for many nonprofit organizations. Focusing primarily on issues that need immediate attention prevents the business from developing strategic IT objectives and planning for growth and future development.

Nonprofits require IT systems that fit their unique needs to maximize productivity and provide security within the company's structure and budget. Optimal technology makes volunteers and employees more effective and efficient while reducing overall operating costs.

Golden Tech's IT Solutions

Golden Tech offers custom-designed IT support for nonprofits, allowing the outsourcing of part or all of an organization's IT services. From an all-inclusive fully managed IT solution to separate technical services or individual custom projects, Golden Tech can provide exceptional IT support within your organization's budget.

These are some of the services Golden Tech provides to help nonprofits become more effective and efficient on the path to fulfilling their mission.

Fully Managed IT Solutions

A proactive IT plan gets ahead of technology issues and reduces lost time, increases efficiency, and prevents data loss. For smaller nonprofits without a dedicated IT department, our fully managed IT solution can reduce downtime by up to 80%.

Golden Complete is a bundle of services that monitors and maintains your networks, servers, and workstations. It also includes a business continuity plan specifically covering backup and disaster recovery. Golden Tech's Network Administrators serve as your personal IT management team and maintain your network and technology to reduce the risk of problems.

Our custom packages include services such as unlimited remote and on-site helpdesk support. Custom plans fit into your organization's IT budget at a fixed monthly cost by providing only the specific solutions your organization needs.

Cloud Computing Services

Cloud computing increases your company's efficiency by allowing users to access programs and systems from anywhere. This allows for access on digital devices and simplifies the sharing of information throughout the organization on a secure online connection. Along with improving mobility, collaboration, and security, cloud computing also improves quality control, aids with disaster recovery and loss prevention, and ensures automatic software updates to keep all systems running smoothly and prevent outdated programs.

Golden Tech analyzes your business software and processes to help you determine whether cloud computing is your organization's best choice. If cloud computing is the optimal solution for your organization, our team of experts can set up your system and provide employees with instant and secure remote access to files and applications.

Network and IT Infrastructure Solutions

A solid infrastructure improves your business's overall performance. Since networks are constantly changing and aging, consistent monitoring identifies potential problems before they occur and cause software crashes or outages. Global Tech's project managers analyze and monitor your network to help improve inefficiencies and prevent the risk of data loss in the case of a technical malfunction or network failure.

Backup and Disaster Recovery

Business continuity planning ensures that an organization can effectively overcome unexpected incidents like server crashes, malware, human error, and natural disasters, and resume normal operations in a timely manner. Golden Tech's expertise in backup and disaster recovery solutions can get your nonprofit running again almost immediately in a crisis while preventing loss of data, software, and operating systems.

Your business data is securely stored in a machine at your location and in a remote data center. If an issue occurs, our team can provide a virtual machine to allow your business to function normally even in case of complete on-site destruction, such as a fire or flood.

Additional IT Solutions

Golden Tech can help nonprofits use additional IT solutions offered by Tech Soup including help desk, digital marketing solutions, and Office 365. Office 365 is a subscription that provides users with the most current version of Microsoft products and purchasing packages fully aligned to your business's individual needs. Golden Tech can help you determine if Office 365 is an ideal solution for your business.

Customized IT Solutions

When your company has a specific IT challenge, we can study your processes and create a solution specific to your organization's needs. For example, if you're using an application that doesn't fit your business, we can create a custom program that performs the functions you need, improving efficiency and performance. Our Six Sigma Black Belt programmers are experts in process improvement and can improve the performance of your inefficient applications.

Contact Golden Tech Today and Schedule a Consultation

As technology advances so rapidly and becomes increasingly complex, companies need a combination of preventative maintenance and long-term strategic planning. Appropriate technology benefits the nonprofit organization, its employees and volunteers, and its mission. Golden Tech offers preventative maintenance and long-term strategic planning solutions for your company's IT support.

Golden Tech serves Northwest Indiana and Chicago, Illinois, from its headquarters in Valparaiso, Indiana. Contact our team and schedule a consultation to discover how Golden Tech can create an IT solution that allows your organization to focus on fulfilling its mission instead of maintaining its technology.


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how Does Golden Complete work?

Always have a plan. 

The need for strategic IT planning cannot be overstated. The type of planning we do for our clients is essential to wise spending, functionality and efficiency. Our CTO will dig deep into your network, identify complexities and provide you with a plan that encompasses all of the technology used in your business. This road map is engineered around your current and future needs, along with our insight into emerging technologies. 

This type of road mapping starts with high-level discussion and produces a clear path forward, the ability to budget for IT and avoids ongoing interruptions to your operations. 

Never take your eye off the ball

Implementing the road map begins with setting up our remote monitoring and maintenance tools on your network. Golden Tech will monitor for server performance, storage capacity, network availability and a general health overview of your network. Maintenance is the practice of applying regular updates, malware prevention patches and best practices alignment to our Golden Standards. When something on the network is not working, we fix it, notify you if need be, all for a set cost per month.

We listen & learn

Golden Complete clients have instant access to our help desk technicians who are friendly and capable. We will set up a portal to submit and view ticket progress. 

An ounce of prevention is worth a pound of cure

To get out ahead of IT issues, our Golden Complete clients receive on-site visits from Network Administrators. These Net Admins are experienced Golden technicians who will work on aligning your network to our list of over 500 best practices. These visits are proactive, the purpose of the Net Admin is to get out in front of as many issues as possible. These small changes all add up to proactive improvements in order to avoid larger problems.

Out of sight - Out of mind

The combined effect of a well-engineered road map, remote monitoring & maintenance and alignment to best practices is technology that works all day every day. The Golden Complete managed services approach helps our clients avoid surprise expenses, unplanned downtime and IT frustration. 

The Past is the Past -
The Old Way

The prevailing attitude in small-to-medium-sized business has been to address IT issues in the middle of an emergency. Businesses turned to an IT company to re-actively come in and fix problems as they occurred. This is a sure-fire way to ensure extended downtime, mismatched equipment, non-compliance and band-aid fixes. 

Even if you have your own IT staff on site, crucial, proactive planning and consistent monitoring often ends up getting put on the back burner because of day to day demands. Under Golden Tech’s Fully Managed IT Solution, Golden Complete, the IT road map, monitoring & maintenance and alignment to best practices are never neglected. Our focus is IT, so your focus can remain on your business.

better to be safe than sorry

Eighty percent of unplanned outages are due to ill-planned changes made by well intentioned  employees.

IT performance is directly connected to revenue. The better your technology behaves, the better your employees produce. It seems a simple formula, but when the wrong people and processes are managing your technology, you are not set up for success.

According to a Gartner study,  in the next three years it is expected that 80 percent of mission-critical outages will be directly caused by mismanagement, poor planning, and failed processes. Technology has moved beyond the ability of all but the most certified of employees.

Downtime is always going to cost a business money - how much depends on the plan to get back online. 


planning & proactive practices can reduce downtime by up to 80-percent

how does golden tech reduce downtime?

We pride ourselves on our tailored service and solutions. That’s why we put time-tested, well-researched, and field proven best practices and procedures in place to put an end to unplanned downtime.

Actively monitoring each device on your network means we can see a problem – and resolve it-- before it turns into downtime. Proactive maintenance creates a healthy network that is up-to-date and secure.

Golden Tech Network Administrators regularly visit, audit and align your technology in a way that wards off incidents. We check for failing devices and network issues. We keep your network up-to-date and running smooth – because a well-designed and implemented network can reduce downtime by up to 80 percent.

Mark Bealin SearchLab Chicago

"We recommend Golden Tech to every client..."

Golden Tech is one of the best IT partners we have been able to find in the Midwest. We partnered with Golden Tech to be our dedicated IT partner a year ago. Since then, the clients of ours who took up their service has seen a dramatic decrease in downtime and email / server related issues. We recommend Golden Tech to every client of ours who are looking for IT solutions.

Mark Bealin  //  Managing Partner // SearchLab Chicago Inc.

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Our mission is to connect people and business through technology.

We seek innovation and embrace teamwork, striving to be the best IT provider in the communities we serve. Our goal is excellence achieved through dedication and hard work.