VoIP Phone System Services in Valparaiso, IN

Many companies in the United States have embraced Voice over Internet Protocol (VoIP), with usage rising from 6.2 million VoIP business lines in 2010 to 41.6 million in 2018. Global Market Insights estimates that the VoIP market will grow from $20 billion in 2018 to approximately $55 billion by 2025. If your business is yet to embrace VoIP, you're probably wondering what VoIP is and what business benefits are fueling its rapid growth.

What Is VoIP?

VoIP is a communication technology that lets people make voice calls using an internet connection instead of a telephone line or mobile network. While it's been around since 1995, VoIP is currently undergoing dramatic growth as more people discover its benefits.

How Does VoIP Work?

You can use a special VoIP telephone, sometimes called a session initiation protocol phone, or a VoIP calling app to make VoIP calls. When you speak, the phone or app converts your voice into a digital signal, which is then compressed and sent over the internet to your call recipient. The digital data gets decompressed at their end, so they can hear your voice through their speakerphone or handset.

You can manage your business' VoIP system via an online dashboard. Simply log in to adjust your business' contacts, phone numbers, and VoIP features. This information is stored securely in the cloud to protect your business and its contacts.

What Are the Benefits of VoIP for Your Business?

Switching business communications to VoIP can benefit your business in the following ways:

VoIP Is More Affordable

VoIP is more affordable than a traditional communication system due to its lower installation, running, and maintenance costs than landlines. Adding extra VoIP lines is also much cheaper as your business grows. The average user spends between $20 and $30 on their VoIP system, depending on their plan. In contrast, the average landline phone system costs businesses around $50 per user each month. You'll notice the difference if your business regularly makes long-distance or international calls. Most plans offer free, unlimited calls to anywhere in the United States and Canada and may include calls to Mexico and Puerto Rico.

VoIP Increases Your Communication Options

VoIP communication systems can accomplish more than simply making calls. Some features are available with standard landlines for a fee, while others are exclusive to VoIP. The common features of VoIP systems include the following:

• Online faxing: Send and receive unlimited faxes without a fax machine.
• Auto attendant: Greet new callers and direct their calls to the right person.
• Call queues: Organize callers into a queue to wait for the next available customer service agent during busy periods.
• Conference lines: Connect several participants for a remote conference call.
• Recordable calls: Record calls in high-definition quality for review and record-keeping.
• Voicemail to email: Translate voicemail messages to emails, which you can respond to via your inbox.
• Text messaging: Send and receive text messages, which are ideal for appointment reminders and quick updates.

VoIP Improves Efficiency

Many of the features associated with VoIP can help your business to operate more efficiently. For example, the auto-attendant function saves secretaries answering your phones, so they can focus on admin tasks. When you're unable to answer the phone, you can direct your calls to someone else or set up voicemail emails for a more efficient workflow in your absence.

VoIP Makes Remote Communication Easy

With 56 percent of businesses allowing remote work, most companies want to strengthen their communication systems for employees who work from home or spend time on the road. VoIP is ideal for a remote workforce, as there's no need to run any extra copper wires to set up the service. Your employees can simply use the business' communication system via an app installed on their smartphone.

VoIP Communication Is More Flexible

A VoIP system can move and evolve with the business. If a company moves to a new location, there's no need to establish new phone lines. A VoIP number is a virtual number that will move with you to any new business premises, so there's no need for your customers and suppliers to update their records. You can add as many new phones to a VoIP system as your bandwidth allows. This is perfect for companies experiencing periods of growth or during peak seasons.

You Can Easily Update Your VoIP Contacts

As a business, you should regularly update your contacts' details when you get new suppliers and employees or your staff members change roles. VoIP helps you to easily update your contact details via your online account. When you make the changes, you can feel confident that all employees have access to the most accurate information. This is much easier than a standard system, where you'd alert employees of changes via email and trust them to update their own records.

You Can Integrate Your VoIP System With Other Business Applications

Easy integration helps you to make the most of your VoIP system. For example, you could integrate your VoIP system with customer relationship management (CRM) software. Integrating these systems allows you to view the call records and analytics for different business customers to understand your interactions more. You could also make phone calls directly from the CRM's applications.

VoIP Can Improve Your Business' Reputation

Even a small start-up can look like a large, professional operation with VoIP. VoIP's features, such as auto attendants and call queues, give the impression of a slick operation with multiple departments. Your business can also get VoIP phone numbers with different area codes, making customers in these areas think you have facilities close to them. If you want to compete with more established organizations, implementing a VoIP communication system is a great way to do it.

If you're ready to reap the business benefits of VoIP, contact our team at Golden Tech. We can set up VoIP in your business and integrate it with your existing online systems. Give us a call or complete our online call-back request form to chat with us about how VoIP can take your business to the next level.